Our goal at Leahmae Camen Retail Mart is to provide quality products and a smooth shopping experience. If something isn’t right with your purchase, we’re here to help resolve the issue quickly and fairly.
Eligibility for Refunds & Returns
- Refunds and returns are accepted for items that arrive damaged, defective, or incorrect.
- Please notify us within 3 days of receiving your order to qualify for a return or refund.
- Items must be in their original packaging, and you’ll need to present your official receipt.
How to Request a Refund
- Contact us at contact@leahmaecamen-mart.com or call +63 957 314 0289 within 3 days of receiving your item.
- Provide your order details, receipt, and photos of the issue if possible.
- Our team will review your request and guide you through the return or refund process.
What Happens Next?
- Once your claim is approved, you’ll receive instructions on how to return the item (if needed).
- Refunds are processed through your original payment method or via store credit, as you prefer.
- Refunds may take up to 7 business days after approval, depending on your bank or payment provider.
Limitations
- Refunds and returns are not available for items damaged due to misuse or normal wear and tear.
- Some products (e.g., perishable goods, personal care items) may not be eligible for return due to hygiene or safety reasons.
Questions & Support
If you have any questions about our refund policy or need assistance, please reach out to our friendly team. We want you to feel confident shopping with us!